Shipping and Returns
Standard shipping cost set at $9.95 (AUD). Bulk or heavy item shipping is calculated using weight-based shipping rates for regular postage services.
Please note the following information is indicative only. For accurate delivery information about your item, please refer to the delivery section on the item page or at checkout.
We’ve worked hard to simplify delivery and minimize the cost of shipping for you. If you have any questions, reach out us via the details on our contact page.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Newspapers, Magazines and Gift Cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, software and video games that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us via the details on our contact page.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email via the details on our contact page and send your item to: Thornlie Square Newspower, Shop 12, Thornlie Square Shopping Centre, Cnr Spencer Road and Thornlie Ave, Thornlie WA 6108.
To return your product, you should mail your product to our store address: Thornlie Square Newspower, Shop 12, Thornlie Square Shopping Centre, Cnr Spencer Road and Thornlie Ave, Thornlie WA 6108.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.